FAQS

Q. What do I need to bring to class?
A. You will need proper fitting sneakers, a racket (we do not have rackets available for loan or use during class) and it is a good idea to bring a water bottle, hat and sunscreen (if weather dictates). If needed, please see our racket guidelines for determining the proper size and possible places to purchase.


Q. What if I’m not sure whether there will be a class or not because of questionable weather?
A. We always try to hold class if we possibly can. On a day there has been rain or questionable weather forecasts (or even perhaps if there has been lots of rain for days prior) call (617) 661-PLAY (7529) 45 minutes prior to the start of your clinic for a recorded message of notification of cancellations. The cancellation line is only updated upon cancellations. Please note: Most classes are given as part of a two, three or four hour block i.e. the 9am to noon block is 9-10am, 10-11am, 11-noon. If we have to cancel a class within a block of classes then the teachers are dismissed for the rest of the block and all the classes that follow within that block will be cancelled as well.


Q. What if a class has been cancelled — how will it get made up?
A. There are scheduled rain make-ups for classes. A check refund will be issued to you for all applicable cancellations which we my not be able to make-up with a class.


Q. What if I have to miss class due to illness or some other reason? Can I get a credit or can I make it up?
A. We are unable to credit our participants for classes they cannot attend, only classes we must cancel on our end. In addition, we can only provide makeup allowances within the same session, provided we have a spot in another class to fit you. We are not able to carry over makeup classes from one session to the next. Please note: Makeups are never guaranteed.


Q. What is your refund policy if I need to withdraw from a class after I have already been confirmed or once the class has already started?
A. Each session we state our refund policy at REFUND and WITHDRAWAL online from our website www.newtontennis.com at REGISTRATION, then INFORMATION, then REFUND POLICY. please refer to those resources for time frames and any refundable amounts. Registration fees are non-refundable. Please note: Once a class has started there is no credit or refund provided for withdrawal, for any reason, except with submittal of a doctor’s note for medical circumstances requiring full withdrawal from the program.


Q. Do you accept credit cards?
 
A. Yes.  Mastercard and Visa only. Through online registration only (see Registration page).


Q. Do you accept payment by check?

A. While we prefer paperless payment, please email us if you’d like to pay by check.


Q. Can I reserve a spot in a class prior to registering?
A. Sorry, no. Registration is on a first come, first serve basis upon on-line registration and completed payment.


Q. Can I be put on a wait list without sending in any information?
A. Yes, only through the online registration system. Names will be entered on the wait list in the order in which they come in.

Q. If I have already paid a registration fee for a previous class do I still need to send one in with a new registration?
A. Yes. The registration fee is not a one time fee. It is an online/administration fee, per cart. 


Q. Is there a discount if more than one family member enrolls in a class or classes during the same session in your program?
A. Sorry, no. We do not offer family discounts.


Q. What is the likelihood of getting into a class from the wait list?
A. There have been many instances where people enrolled have had to withdraw prior to or right after the start of classes or we have been able to secure additional instructors and court locations enabling us to expand or create additional class offerings, thus, creating additional spots.


Q. Your kids programs are offered by age group instead of by level – how does that work?
A. We are able to quickly assess the skill level of participants in a class and in doing so we will break kids into appropriate groups for drills and playing time, etc. Classes have always run successfully in this way even if your child has never played tennis before.


Q. What if I am running late to pick up my child? Will the instructors stay with them?
A. If picking up a child please arrive on time. Most times, our instructors must leave promptly at the end of class in order to be on time for their other scheduled commitments. Your cooperation is appreciated. THANK YOU!   

Q. Do you offer private lessons?
A. Our program is a community based program focused on providing quality group lessons as provided in our schedule of classes. Our instructors work full time teaching adult and kid classes during the morning, afternoon and evening hours, almost every day of the week (including weekends). When they are not running our classes then most of them are working at other jobs as well. Therefore, we really have limited resources available to provide private lesson services and most likely we will not be able to meet this request. If we are ever able to arrange this service it usually occurs after several weeks into any of our sessions at which point we can determine if our instructors have any flexibility in their schedules at all.


Q. Can I take classes if I am not a Newton Resident?
A. Absolutely! We welcome residents from all communities and we do not charge additional fees for non-residents.